Effective Date: July 8, 2026
Welcome to Kongvia.
These Terms of Service (“Terms”) describe the rules, responsibilities, and conditions that apply when you access or use the Kongvia website, browse our products, place orders, or interact with our services.
By visiting our website or purchasing products from Kongvia, you agree to be bound by these Terms. Please read them carefully before using our services.
We may update these Terms from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of the website after changes are posted means you accept the revised Terms.
1. About Kongvia
Kongvia is a women’s sleepwear and loungewear brand focused on creating comfortable, elegant, and practical homewear collections.
Our products are designed to provide customers with comfortable choices for sleeping, relaxing, and everyday home moments.
Kongvia products are manufactured in our China factory, while customer returns and after-sales services are handled through our United States warehouse.
Production Location: 2nd Floor, No. 29-1 Yuanxing Road, Zhuyuan, Xiaolan Town, Zhongshan City, Guangdong Province, China
United States Return & After-Sales Address: 3903 Industry Blvd Lakeland, FL 33811 United States
2. Website Use Requirements
By using the Kongvia website, you agree that you will: • Provide accurate and complete information when placing an order • Use the website only for lawful purposes • Respect the rights of Kongvia and other customers • Not attempt to damage, disrupt, or interfere with website operations
You must be at least the legal age required in your location to make purchases independently. If you are purchasing products on behalf of another person, you confirm that you have permission to provide their information and accept these Terms.
3. Product Information
We make every reasonable effort to provide accurate product information, including descriptions, materials, sizes, colors, images, and features.
However, due to differences in screen settings, lighting conditions, device displays, and manufacturing batches, actual product colors or appearance may vary slightly from the images shown online.
Minor differences that do not affect product quality, function, or wearability are not considered defects.
4. Product Availability
All products displayed on our website are subject to availability.
We reserve the right to update product availability, discontinue products, limit order quantities, or adjust product information when necessary.
If an ordered product becomes unavailable after your purchase, we will contact you promptly and offer a suitable solution, such as a full refund or an alternative product (subject to your agreement).
5. Orders and Purchase Agreement
When you place an order, you agree to provide accurate customer information, a correct shipping address, and valid payment details.
After submitting an order, you will receive an order confirmation email. An order confirmation does not guarantee final acceptance of the order.
We may refuse or cancel an order in limited situations, including: • Incorrect pricing information • Suspected fraudulent activity • Payment issues • Inventory limitations • Clear errors in product information
If an order is cancelled after payment has been received, a full refund will be issued to your original payment method.
6. Pricing and Payment
All prices displayed on Kongvia are listed in United States Dollars (USD) unless otherwise stated.
Product prices shown on the website are tax-inclusive. Customers do not need to pay additional sales tax at checkout.
Prices may change due to product updates, promotions, or business adjustments. The price charged will be the price displayed at the time of checkout.
Currently, we accept payments through PayPal. We may add additional secure payment methods in the future.
7. Shipping and Delivery
Kongvia currently provides shipping services within the 48 contiguous United States and Washington, D.C.
Orders are processed and shipped according to our Shipping Policy. Delivery times are estimates and may be affected by weather, carrier delays, holidays, incorrect address information, or other circumstances beyond our reasonable control.
For complete shipping details, please review our Shipping Policy.
8. Returns, Exchanges, and Refunds
We want you to feel confident with your purchase.
Eligible products may be returned or exchanged according to our Return & Refund Policy. Please review the return requirements carefully before submitting a request.
Returns must meet product condition and hygiene standards applicable to sleepwear.
For full details, please refer to our Return & Refund Policy.
9. Intellectual Property Rights
All content on the Kongvia website — including brand name, logos, product images, website designs, text, graphics, and marketing materials — is owned by Kongvia or used with permission.
You may not copy, reproduce, modify, distribute, or use our commercial content for any commercial purpose without our prior written permission.
10. Customer Reviews and Submitted Content
If you submit reviews, feedback, photos, comments, or suggestions to Kongvia, you grant us a non-exclusive, royalty-free permission to use this content for legitimate business purposes, such as displaying it on our website or in marketing materials.
You confirm that the content you submit is truthful, does not violate third-party rights, and does not contain illegal or harmful material.
We reserve the right to remove content that violates these standards.
11. Third-Party Services
We may use third-party services to support website operations, including payment processing, shipping, website analytics, and marketing tools.
These third-party providers operate under their own terms and privacy policies. We are not responsible for their independent practices.
12. Website Availability
We work to keep the Kongvia website available and operating smoothly.
However, access may occasionally be interrupted due to maintenance, technical issues, security updates, or internet service problems. We do not guarantee uninterrupted availability at all times.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Kongvia shall not be liable for indirect, incidental, special, or consequential damages arising from: • Website interruptions • Third-party services • Shipping delays caused by carriers • Customer misuse of products • Events beyond our reasonable control
Our total liability related to any order is limited to the amount you paid for the products in that order.
14. Governing Law
These Terms shall be governed by the applicable laws of the United States.
Any disputes arising from these Terms or your use of our services will be resolved through appropriate legal procedures under applicable law.
15. Changes to These Terms
We may update these Terms from time to time to reflect business changes, legal requirements, or improvements to our services.
The latest version will always be available on this page. Your continued use of the website after updates means you accept the revised Terms.
16. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Brand Name: Kongvia
Email: info@kongvia.shop
Phone: +1 863-372-0080
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM Eastern Time (ET)
We are happy to help and will respond as promptly as possible during business hours.