Terms of service

Effective Date: July 8, 2026

Welcome to Kongvia.

These Terms of Service (“Terms”) describe the rules, responsibilities, and conditions that apply when you access or use the Kongvia website, browse our products, place orders, or interact with our services.

By visiting our website or purchasing products from Kongvia, you agree to be bound by these Terms. Please read them carefully before using our services.

Kongvia reserves the right to update, modify, or replace these Terms at any time. Any changes will be posted on this page with the updated effective date.

1. About Kongvia

Kongvia is a women’s sleepwear and lounge wear brand focused on creating comfortable, elegant, and practical homewear collections.

Our products are designed to provide customers with comfortable choices for sleeping, relaxing, and everyday home moments.

Kongvia products are manufactured in our China factory, while customer returns and after-sales services are handled through our United States warehouse.

Production Location:
Zhongshan Xiaolan Town Zhuyuan Yuanxing Road No.29-1, 2nd Floor
Zhongshan City, Guangdong Province, China

United States Return & After-Sales Address:
48 Wall Street, Suite 1100
New York, NY 10005
United States

2. Website Use Requirements

By using the Kongvia website, you agree that you will:

  • Provide accurate and complete information when placing an order
  • Use the website only for lawful purposes
  • Respect the rights of Kongvia and other customers
  • Not attempt to damage, disrupt, or interfere with website operations

You must be at least the legal age required in your location to make purchases independently.

If you are purchasing products on behalf of another person, you confirm that you have permission to provide their information and accept these Terms.

3. Product Information

Kongvia makes every effort to provide accurate product information, including:

  • Product descriptions
  • Materials
  • Sizes
  • Colors
  • Product images
  • Features

However, due to differences in:

  • Screen settings
  • Lighting conditions
  • Device displays
  • Manufacturing batches

actual product colors or appearance may vary slightly from images shown online.

Small differences that do not affect product quality or function are not considered defects.

4. Product Availability

All products displayed on our website are subject to availability.

Kongvia reserves the right to:

  • Update product availability
  • Discontinue products
  • Limit order quantities
  • Adjust product information when necessary

If an ordered product becomes unavailable after purchase, we will contact the customer and provide an appropriate solution, including refund or alternative options when applicable.

5. Orders and Purchase Agreement

When you place an order through Kongvia, you agree to provide:

  • Accurate customer information
  • Correct shipping address
  • Valid payment information

After submitting an order, you will receive an order confirmation email.

An order confirmation does not guarantee final acceptance of the order.

Kongvia reserves the right to refuse or cancel orders in situations including:

  • Incorrect pricing information
  • Suspected fraudulent activity
  • Payment issues
  • Inventory limitations
  • Errors in product information

If an order is cancelled after payment has been received, a full refund will be issued.

6. Pricing and Payment

All prices displayed on Kongvia are listed in United States Dollars (USD) unless otherwise stated.

Prices may change due to:

  • Product updates
  • Promotions
  • Market changes
  • Business adjustments

The price charged will be the price displayed at checkout.

Customers are responsible for ensuring payment information is accurate and authorized.

7. Shipping and Delivery

Kongvia currently provides shipping services within:

  • The 48 contiguous United States states
  • Washington, D.C.

Orders are processed according to our Shipping Policy.

Delivery times are estimates and may be affected by:

  • Weather conditions
  • Carrier delays
  • Holidays
  • Incorrect address information
  • Other circumstances beyond our control

Kongvia is not responsible for delays caused by third-party shipping providers.

For complete shipping details, please review our Shipping Policy.

8. Returns, Exchanges, and Refunds

Kongvia wants customers to feel confident with their purchase.

Eligible products may be returned or exchanged according to our Return & Refund Policy.

Customers should review the return requirements before submitting a request.

Returns must meet product condition requirements, including hygiene standards for sleepwear products.

For detailed information, please refer to our Return & Refund Policy.

9. Intellectual Property Rights

All content on the Kongvia website, including but not limited to:

  • Brand name
  • Logos
  • Product images
  • Website designs
  • Text content
  • Graphics
  • Marketing materials

is owned by Kongvia or used with permission.

You may not:

  • Copy
  • Reproduce
  • Modify
  • Distribute
  • Use commercial content without written permission

Unauthorized use may violate intellectual property laws.

10. Customer Reviews and Submitted Content

If customers submit:

  • Reviews
  • Feedback
  • Photos
  • Comments
  • Suggestions

to Kongvia, customers grant us permission to use this content for business purposes, including:

  • Website display
  • Marketing materials
  • Customer communication

Customers confirm that submitted content:

  • Is truthful
  • Does not violate third-party rights
  • Does not contain illegal or harmful material

Kongvia reserves the right to remove inappropriate content.

11. Third-Party Services

Kongvia may use third-party services to support website operations, including:

  • Payment processing
  • Shipping services
  • Website analytics
  • Marketing tools

These third-party providers operate under their own policies.

Kongvia is not responsible for the privacy practices or services of external providers.

12. Website Availability

We work to keep the Kongvia website available and operating smoothly.

However, access may occasionally be interrupted due to:

  • Maintenance
  • Technical issues
  • Security updates
  • Internet service problems

Kongvia does not guarantee uninterrupted website availability at all times.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Kongvia shall not be responsible for indirect, incidental, or unexpected losses caused by:

  • Website interruptions
  • Third-party services
  • Shipping delays
  • Customer misuse of products
  • Events beyond our reasonable control

Our responsibility is limited to the value of the products purchased through Kongvia.

14. Governing Law

These Terms shall be governed by applicable laws and regulations.

Any disputes related to Kongvia services will be handled through appropriate legal procedures according to applicable laws.

15. Changes to These Terms

Kongvia may update these Terms from time to time.

Updates may be made due to:

  • Business changes
  • Legal requirements
  • Improvements to customer services

The latest version will always be available on this page.

Your continued use of our website after updates means you accept the revised Terms.

16. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Brand Name: Kongvia

Email:
info@kongvia.shop

Phone:
+1 332-286-8003

Business Hours:
Monday to Friday
8:00 AM – 5:00 PM
New York Time (USA)