Refund policy

At Kongvia, we believe every customer deserves a comfortable and confident shopping experience. We carefully design our sleepwear collections with attention to fabric quality, comfort, and everyday wearability.

If your order does not meet your expectations, we provide a simple and transparent return, exchange, and refund process. Please review the following policy carefully before submitting your request.

1. Return Period

Kongvia accepts eligible return and exchange requests within:

30 days after the order delivery date

The return period begins on the date your package is marked as delivered by the shipping carrier.

Requests submitted after the 30-day period may not be accepted.

2. Return Eligibility

To ensure product quality and hygiene standards, returned items must meet the following requirements.

Kongvia accepts returns for products in the following conditions:

A. Brand New and Unused Products

Items are eligible for return if they are:

Completely unworn
Unwashed
Unused
Free from stains, odors, or damage
In original condition
With original packaging and tags included (if applicable)

B. Products That Have Only Been Tried On

Because sleepwear is a personal comfort product, customers may need to check the size, fit, fabric feel, and overall comfort before making a final decision.

Kongvia accepts returns for items that have only been briefly tried on indoors for fitting purposes.

A product may still qualify for return if:

It was only worn temporarily to check size and fit
There are no visible signs of daily use
There are no makeup marks, stains, body oils, food marks, or other contamination
There is no perfume, smoke, detergent, or other strong odor
The fabric and stitching remain in original condition
The item can be returned to resale condition

We understand that customers need to experience the comfort and fit of sleepwear before deciding. A simple fitting try-on does not automatically affect your return eligibility.

3. Items Not Eligible for Return

Due to hygiene and quality control standards, Kongvia cannot accept returns for products that:

Have been washed or cleaned
Have been worn for sleeping or daily activities
Show obvious signs of use
Have stains, makeup, sweat marks, body oils, or other residue
Have perfume, smoke, pet odors, or other strong smells
Have been altered, repaired, or modified
Are damaged due to improper use
Are missing original packaging, labels, or accessories

Returned items that do not meet our inspection standards may be rejected.

If a return is rejected, the item may be shipped back to the customer.

4. Return Request Process

Before returning any item, customers must contact Kongvia customer service for approval.

Please provide:

Order number
Customer name
Email address used for purchase
Product name
Reason for return
Photos showing the current condition of the item (if requested)

Customer Service Email:

info@kongvia.shop

After reviewing your request, our team will provide return instructions.

Please do not send products back before receiving return approval.

Unauthorized returns may result in processing delays or may not be accepted.

5. Return Address

Approved returns should be shipped to:

Kongvia Return Warehouse

48 Wall Street, Suite 1100
New York, NY 10005
United States

Important Notice:

Kongvia products are manufactured in our China factory.
Customer returns and after-sales services are handled through our United States warehouse.

The production location and return location are different addresses.

6. Return Shipping Cost

Customer Responsibility

Customers are responsible for return shipping costs for situations including:

Personal preference changes
Incorrect size selection
Ordering multiple styles and returning unwanted items
Changing your mind after purchase

We recommend reviewing our size chart carefully before ordering.

Kongvia Responsibility

Kongvia will cover reasonable return shipping costs when:

The wrong product was shipped
The product received does not match the order
The item arrives damaged
The product has a confirmed manufacturing defect

Customers must contact Kongvia before returning these items.

7. Refund Policy

Once your returned item arrives at our warehouse, our team will inspect the product condition.

After approval, refunds will be processed within:

3–7 business days

The refund will be issued to the original payment method used during checkout.

Please note:

Your bank or payment provider may require additional processing time.
Original shipping fees are non-refundable unless the return is caused by Kongvia's error.
Promotional discounts and coupons will be calculated according to the original order terms.