Shipping Policy

At Kongvia, we are committed to providing customers with reliable, transparent, and convenient shipping services. Please review the following shipping information carefully before placing your order.

1. Product Production and Return Location

All Kongvia products are manufactured in our factory located in China. Orders are processed according to the customer’s shipping address and shipped through our logistics partners.

Important Notice: The product manufacturing location is in China, while customer returns and after-sales services are handled through our United States warehouse. The production address and return address are different locations. Please do not confuse them.

China Factory Address (Production Location) 2nd Floor, No. 29-1 Yuanxing Road, Zhuyuan, Xiaolan Town, Zhongshan City, Guangdong Province, China

United States Warehouse Address (Return & After-Sales Location) 3903 Industry Blvd Lakeland, FL 33811 United States

2. Shipping Area

Currently, Kongvia only provides shipping services within the United States.

We support delivery to: • The 48 contiguous United States • Washington, D.C.

We currently do not ship to: • Alaska • Hawaii • Puerto Rico • Guam • Other U.S. territories

Please confirm that your delivery address is within our supported shipping area before placing an order.

3. Shipping Methods, Processing Time, and Fees

We primarily work with the following logistics carriers: • USPS (United States Postal Service) • UPS • FedEx

4. Tax Information

All product prices displayed on our website are tax-inclusive. Customers do not need to pay any additional sales tax or import duties at checkout.

5. Shipping Schedule

Shipping services operate: Monday to Saturday

No shipping or delivery service is available on: Sunday

Please note that weekends and public holidays may affect order processing and delivery schedules.

6. Order Processing

Orders are processed after successful payment confirmation. Normal processing time: 1–3 business days.

During peak seasons, holidays, or promotional events, processing times may be slightly extended due to increased order volume.

Customers will receive a shipping confirmation email with tracking information after the order has been shipped.

7. Delivery Time Information

Delivery times are estimated and may vary depending on: • Shipping destination • Weather conditions • Carrier schedules • Holidays • Unexpected logistics delays

Kongvia will make every effort to ensure timely delivery; however, delivery times cannot be guaranteed due to factors beyond our control.

8. Order Tracking

After your order has been shipped, Kongvia will send a confirmation email containing your tracking number. You can track your package on the official websites of USPS, UPS, or FedEx using the tracking number provided.

If you have not received tracking information within the expected processing period, please contact our customer service team.

9. Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information. Please ensure the following details are correct: • Full name • Street address • Apartment or unit number (if applicable) • City • State • ZIP code • Phone number

Kongvia is not responsible for delays or delivery failures caused by incorrect or incomplete address information provided by the customer.

10. Lost, Damaged, or Delayed Packages

If your package is lost, damaged, or significantly delayed during transportation, please contact Kongvia customer service and provide: • Order number • Customer name • Tracking number • Shipping address • Photos of damaged items or packaging (if applicable)

We will assist in contacting the shipping carrier (USPS, UPS, or FedEx) and help resolve the issue.

11. Contact Information

Brand Name: Kongvia

Email: info@kongvia.shop

Phone: +1 863-372-0080

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM Eastern Time (ET)