Effective Date: July 8, 2026
At Kongvia, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or communicate with us.
By using the Kongvia website, you agree to the practices described in this Privacy Policy. We believe privacy protection is not only a legal responsibility, but also an important part of creating a safe, transparent, and comfortable shopping experience for every customer.
1. Information We Collect
We only collect information that is necessary to provide our services and complete your shopping experience.
Personal Information You Provide When you place an order, create an account, contact customer service, or subscribe to updates, we may collect: • Full name • Email address • Phone number • Shipping address • Billing address • Payment information (processed securely by third-party payment providers) • Order details • Communication records with our customer service team
Information Automatically Collected When you browse our website, certain technical information may be collected automatically, including: • IP address • Browser type and device information • Operating system • Pages visited and time spent on our website • Referral sources
This information helps us improve website performance and better understand customer preferences.
2. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing and Fulfillment • Process and confirm your orders • Arrange product shipment • Provide delivery updates • Handle returns, exchanges, and refunds • Contact you regarding your order
Improve Customer Experience • Improve website functionality and usability • Develop products that better match customer needs • Enhance customer service quality • Personalize your shopping experience
Marketing Communication With your permission, we may send you: • New product announcements • Seasonal collections • Special offers • Brand updates
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any of our emails. We respect your choice and will stop sending marketing messages promptly.
3. Payment Information Protection
Currently, Kongvia accepts payments through PayPal. We may add additional secure payment methods in the future to provide more convenience for our customers.
Kongvia does not store your complete payment card or account information.
All payments are processed securely through trusted third-party payment providers (such as PayPal) that use encryption and industry-standard security measures. We only receive limited payment-related information necessary to confirm and process your order (such as payment status and transaction ID).
4. How We Share Your Information
We respect your privacy and do not sell, rent, or trade your personal information.
We only share necessary information with trusted service providers in the following situations:
• Shipping Partners – To deliver your orders (name, shipping address, and contact information) • Payment Providers – To securely process transactions • Technology & Website Service Providers – To maintain our website, analyze performance, improve user experience, and prevent fraud
These partners are only allowed to use the information for the specific services they provide to us and are required to protect it appropriately.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to: • Remember your shopping preferences • Keep items in your shopping cart • Understand how our website is used • Improve navigation and content relevance
You can disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
6. Data Security
We take the protection of your personal information seriously and implement reasonable security measures designed to prevent unauthorized access, loss, misuse, or disclosure of your data.
While we strive to protect your information, no method of online transmission or electronic storage is 100% secure. We continuously work to improve our security practices.
7. Data Retention
We retain your personal information only for as long as necessary to: • Complete transactions • Provide customer service • Maintain business records • Comply with legal obligations • Resolve disputes
When information is no longer needed, we take reasonable steps to delete or securely anonymize it.
8. Your Privacy Rights
Depending on the laws applicable to you, you may have the right to: • Request access to the personal information we hold about you • Request correction of inaccurate information • Request deletion of your personal information • Withdraw consent for marketing communications • Ask how your information is being used
To exercise any of these rights, please contact us at info@kongvia.shop. We will respond to your request as soon as possible and within the timeframe required by applicable law.
9. Children’s Privacy
Kongvia products and services are intended for adults. We do not knowingly collect personal information from children under the applicable legal age.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
10. International Data Processing
Kongvia products are manufactured in China, while customer returns and after-sales services are handled through our United States warehouse.
Your information may be processed and stored by service providers located in different countries when necessary to fulfill your orders and provide our services. We take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Brand Name: Kongvia
Email: info@kongvia.shop
Phone: +1 863-372-0080
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM Eastern Time (ET)
We are here to help and will respond as promptly as possible during business hours.