About Kongvia
Q: Who is Kongvia? A: Kongvia is a women’s sleepwear and loungewear brand operated by Zhongshan Kongming Clothing Co., Ltd., a professional apparel manufacturer established in 2014 in Zhongshan, Guangdong, China. We design and produce comfortable, elegant pajama sets and homewear focused on quality fabrics and everyday comfort.
Q: Where are Kongvia products made? A: All Kongvia products are designed and manufactured in our own factory in Zhongshan, Guangdong, China. Customer returns and after-sales service are handled through our United States warehouse in Lakeland, Florida.
Q: What is your company information? A: • Company Name: Zhongshan Kongming Clothing Co., Ltd. • Established: February 23, 2014 • China Factory Address: 2nd Floor, No. 29-1 Yuanxing Road, Zhuyuan, Xiaolan Town, Zhongshan City, Guangdong Province, China • US Warehouse Address: 3903 Industry Blvd, Lakeland, FL 33811, United States • Email: info@kongvia.shop • Phone: +1 863-372-0080 • Business Hours: Monday – Friday, 8:00 AM – 5:00 PM Eastern Time (ET)
Products & Sizing
Q: What materials are used in your pajama sets? A: We use comfortable fabrics such as polyester-spandex blends, cotton blends, rayon, and ice silk depending on the style. Exact composition, fabric weight, and care instructions are listed on each product page.
Q: How do I choose the right size? A: Please refer to the Size Chart on each product page. Measurements are taken manually and may vary by 1–3 cm. We recommend measuring yourself and comparing with the chart. If you are between sizes, we generally suggest sizing up for a more relaxed fit.
Q: Do your pajamas shrink after washing? A: Our fabrics are pre-treated for stability. Follow the Care Instructions on the product page (usually machine wash cold, gentle cycle, hang dry or low tumble dry) to maintain the best fit and quality.
Q: Are the colors true to the photos? A: We try our best to display accurate colors. Slight variations may occur due to different screen settings and lighting. If you have any concerns after receiving your order, please contact us.
Shipping
Q: Where do you ship? A: We currently ship only within the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, or other U.S. territories at this time.
Q: How long does shipping take? A: • Order Processing: 1–3 business days after payment confirmation • Standard Shipping: Estimated 5–10 business days • Expedited Shipping: Estimated 3–7 business days
Delivery times are estimates and may be affected by weather, carrier delays, or holidays.
Q: How much is shipping? A: • Free Standard Shipping on orders $103.99 USD or more • $5.66 USD for orders under $103.99 USD • Expedited Shipping: additional $17.00 USD • Free Standard Shipping on orders $249.99 USD or more (selected method)
Q: Do you provide tracking? A: Yes. Once your order ships, you will receive a confirmation email with a tracking number. You can track your package on the USPS, UPS, or FedEx website.
Q: Are prices tax-inclusive? A: Yes. All product prices shown on our website are tax-inclusive. You do not need to pay additional sales tax or import duties at checkout.
Returns, Exchanges & Refunds
Q: What is your return policy? A: We accept eligible returns and exchanges within 30 days of the delivery date. Items must be unworn (or only briefly tried on indoors for fitting), unwashed, free of stains/odors, and in original condition with tags/packaging when applicable.
Q: Which items cannot be returned? A: Due to hygiene standards for sleepwear, we cannot accept returns for items that have been washed, worn for sleeping/daily use, stained, scented, altered, or missing original packaging/tags.
Q: How do I start a return or exchange? A: Please email us at info@kongvia.shop or use the contact form on our website. Include your order number, product details, reason for return, and clear photos of the item’s current condition. Do not ship anything back before receiving return authorization.
Q: Where do I send returns? A: Approved returns should be shipped to: Kongvia Return Warehouse 3903 Industry Blvd Lakeland, FL 33811 United States
Q: Who pays for return shipping? A: • Customer pays return shipping for change of mind, wrong size, or personal preference. • Kongvia covers reasonable return shipping for wrong item shipped, damaged items, or confirmed manufacturing defects (after approval).
Q: How long do refunds take? A: Once the returned item arrives at our warehouse and passes inspection, refunds are processed within 5 business days to your original payment method. Bank processing time may take additional days.
Q: Can I cancel my order? A: Orders can be cancelled before they enter the shipping process. Once shipped, cancellation is no longer possible, but you may request a return after delivery according to our policy.
Payment & Contact
Q: What payment methods do you accept? A: We currently accept payments through PayPal. Additional secure payment methods may be added in the future.
Q: How can I contact customer service? A: • Email: info@kongvia.shop • Phone: +1 863-372-0080 • Business Hours: Monday – Friday, 8:00 AM – 5:00 PM Eastern Time (ET) • Contact form available on our Contact Us page
We aim to respond as quickly as possible during business hours.