Effective Date: July 8, 2026
At Kongvia, we are committed to providing a secure, transparent, and convenient payment experience for all customers. This Payment Policy explains the payment methods we currently accept, how payments are processed, and important related information.
Please review this policy carefully before placing an order.
1. Accepted Payment Methods
Currently, Kongvia accepts payments through PayPal.
We may add additional secure payment methods in the future to provide more convenience for our customers. Any new payment options will be clearly displayed at checkout.
2. Currency
All prices on the Kongvia website are listed in United States Dollars (USD) unless otherwise stated.
3. Tax Information
All product prices displayed on our website are tax-inclusive. Customers do not need to pay any additional sales tax or import duties at checkout.
4. Payment Processing
- Payments are processed securely through trusted third-party payment providers (currently PayPal).
- Kongvia does not store your complete payment card or account information.
- We only receive limited payment-related information necessary to confirm and process your order (such as payment status and transaction ID).
- Once your payment is successfully completed, you will receive an order confirmation email.
5. Order Confirmation
An order is considered confirmed only after successful payment authorization. You will receive an email confirmation containing your order details once payment has been successfully processed.
6. Failed or Declined Payments
If a payment fails or is declined, the order will not be processed. Possible reasons include insufficient funds, incorrect payment details, or security checks by the payment provider.
Please verify your payment information and try again, or contact our customer service team for assistance.
7. Refunds
Refunds for eligible returns or cancelled orders will be issued to the original payment method used during checkout (currently PayPal), in accordance with our Return & Refund Policy.
Refund processing time: Within 5 business days after the returned item has been inspected and approved.
Please note that your bank or payment provider may require additional time to reflect the refund in your account.
8. Security
We take payment security seriously. All transactions are processed through encrypted and industry-standard secure payment systems.
While we implement reasonable security measures, no method of online transmission is 100% secure. We continuously work to protect your payment information.
9. Contact Us
If you have any questions about payments, refunds, or this Payment Policy, please contact us:
Brand Name: Kongvia
Email: info@kongvia.shop
Phone: +1 863-372-0080
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM Eastern Time (ET)
We are happy to assist you and will respond as promptly as possible during business hours.